Facebook Chatbot is a chatbot that integrates seamlessly into the Facebook Messenger platform and enables real-time communication with the customers as it may pertain to returns, orders, FAQ, etc. Chatbots simplify the task of several customer support requests and automates the processing of various customer support requests.
Many Messenger Bots are available on the market today. Some of these chatbots have been designed by different software companies in order to offer superior and easy to use chat features to the users. These chatbots have been designed to provide the users with complete customization to the conversation experience.
One of the most popular Messenger Bots available today is Facebook Chatbot. This chatbot enables users to easily chat with customer support experts and representatives at the same time. The user is allowed to have multiple conversations with any of the representatives without having to interact or leave the chat window. With this feature, it becomes possible for the customers to talk to more than one representative at one time. Moreover, all the representatives can see the chat feed of the chatBot simultaneously which provides the users with real-time information on the conversation.
This Facebook ChatBot offers a number of customizable options to its users. For instance, the chatBot offers the users the option to add a custom icon to the chat messages. Another way to customize the chat is by using the 'custom icon' feature of the chat. There are some ChatBots that offer the users to send custom emoticons that will be sent to the chat messages and can be used in response to the chat messages. These emoticons can be viewed instantly by the chatbot and the user can make use of them for better interaction.
Another useful feature offered by Facebook ChatBot is the ability to play music from the user's favorite artist or song. This feature helps the users in browsing through their favorite artists by listening to their songs as they chat. Moreover, this feature enables the users to see the latest song by their favorite artists when they chat with the chatBot.
Another feature offered by the Facebook ChatBot is the option to use the 'search' button provided by the software developers. to search the names of the Facebook friends that have a particular tagline. The search button is provided by the users to type in the name of the Facebook friends who have a specific tagline and the bot searches the name for them based on the tags used for tagging Facebook friends.
Another useful function provided by the Facebook ChatBot is the ability to view the profile pages of the people you have not spoken with before in the past. This feature enables the users to have a quick and easy look at the profile page of the friend. Moreover, it also allows the users to know more about the history of a particular Facebook friend as well as other details such as their age, gender, name, location, friends, photos, etc.
Apart from the above-mentioned functions, the chatbot can be used in different ways. For instance, the user can use the chatBot to search for the address of a friend, type in the name of the friend, type in the name of a website or an actor, and the chatBot will suggest several options related to that site.
The Facebook Messenger Bot can also be used to chat with your friends through the 'invite to chat' option. When the user has invited a person to his/her chat room, then the user can use the 'invite to chat' option to invite the person to his/her chat room without any delay.
Moreover, the Facebook Messenger Bot can also be used to search for a specific person in a chat. The users just need to type in the name of the person in a search box and the chatBot will give the user several options to search the name of a particular person the options provided include the person's email id, phone number, current location, etc.
Lastly, the chatBot can be used to chat with your friends, post a message to your friends and you can also send and receive a message through the chat. In addition to these features, the Facebook Messenger Bot can be used for making notes on the wall, sending private messages, and creating groups.